Content Operations Manager

Summary:

As an Operations Manager with our Content Operations team, you will collaborate with a diverse network of content Producers, Developer Relations, Engineers, Finance, Legal, Business Development, Procurement, Marketing, Data Science, and other teams involved in bringing groundbreaking, best-in-class immersive and digital content to Meta Quest and other Reality Labs product lines. You will manage multiple large work streams and strategic initiatives, driving procurement and financial operations, funding approvals, content development, and publishing flows. Your in-depth knowledge in program and project management and experience applying the appropriate processes to boost operational excellence will be crucial in designing, implementing, and continuously improving cross-functional processes that enable effective execution of our content strategy and drive the business forward.

Required Skills:

Content Operations Manager Responsibilities

1. Provide comprehensive operations support to Content Organization teams responsible for sourcing, developing, and publishing digital content on Meta's immersive platforms, such as Meta Quest 3/3S and future products

2. Plan, track, and execute operational initiatives from concept phase to post-rollout support, investing in scalable tooling solutions that evolve how teams operate over time

3. Establish action plans and timelines consistent with organizational goals and objectives, monitor and hold teams accountable through influence and indirect lines of reporting

4. Maintain accurate budget management, tracking, and reporting of team's planned and actual spend, performing weekly, monthly, quarterly financial activities

5. Drive procurement and contract and cross-functional frameworks enabling timely execution of deals and service agreements

6. Own supplier onboarding and procurement processes for third-party developers, including driving escalations for procurement, process, and CRM issues, as well as identifying actionable solutions

7. Parse multiple sources of information and consolidate into concise summaries tailored for diverse audiences

8. Serve as a key point of contact for contract execution, purchase orders, supplier onboarding, and procurement for select teams within the Content Organization, field questions from developers and vendors on invoicing and payment issues

9. Ensure cross-functional partners have the information they need through accurate Salesforce data and the enforcement of CRM best practices

10. Support efficient launch readiness flows, partnering with content owners and QA teams, helping maintain transparency on content release slate dates and risks

11. Codify processes to create and maintain a knowledge base that promotes self-serve practices for supported teams

12. Demonstrate and promote high attention to detail when documenting workflows, schedules, and trackers individually or collaboratively

13. Exhibit a high degree of ownership and accountability, often while handling assignments and information of a confidential nature

Minimum Qualifications:

Minimum Qualifications

1. 5+ years project and/or program management experience in digital content development teams, including at least 2 years experience with budgeting and forecasting

2. Career focus and interest in the Business Operations field, with track record of enabling business teams to improve organizational and strategic execution capabilities

3. Knowledgeable in various project management tool sets with experience leveraging them to track projects from inception through to roll out

4. Proven experience establishing operational processes with autonomy, moving projects to completion in a fast-paced environment

5. Proven experience working effectively with a diverse range of colleagues and partners, driving impact with emphasis on building productive relationships with development teams, peers, and cross-functional partners

6. Proven experience managing time-sensitive projects through to completion while balancing evolving priorities and a diverse range of stakeholders, driving business results through ambiguity

7. Experience with new hardware consumer launches

Preferred Qualifications:

Preferred Qualifications

1. BA/BSc or equivalent

2. Interest for technology, the XR and GenAI industries

3. Experience working in the games and/or entertainment industries

4. Experience with a variety of project management methodologies and tools

5. Experience with Salesforce, Jira, and/or other productivity/CRM tools, preferably driving feature requirements, representing customer team's needs in design and development cycles

6. Experience working directly with 3rd party content developers

7. Familiarity with applications development, QA, and Localization processes

Public Compensation:

$129,000/year to $185,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at ~~~.