Content Management Specialist

Overview

We're seeking a detail oriented team member who can collaborate with multiple stakeholders in support of our Content and Document Management Program. This is a new position to help the PNNL Operational Systems Directorate begin to track and trace content including documents and their implementation methods.

This is a position for detail oriented multi-tasker, who is creative in developing solutions to a variety of concerns relating to procedures, requirements, checklists, program descriptions, plans and other approved documents. In this role, you will leverage your organizational talents to assist subject matter experts in tracking their requirements in a compliant and effective method encompassing a variety of documentation and implementation methods. You will be training under the document management subject matter expert to assist in requirements implementation and tracking our directorate content.

You will facilitate the process of taking approved documents and verifying they are issued in an effective manner to the correct audiences and stored in compliance with records management. You will research options for procedural compliance and effectiveness to provide guidance to our staff. You will also steward the deployment of the approved documents through an established change management process to include aspects of tracking, training, awareness messaging, and communications. In addition you will analyze procedural changes to identify opportunities for improvement, clarity, and configuration management needs.

Responsibilities

Responsibilities:

You are a listener, an organizational superstar and an expert in multi tasking. You will have multiple priorities with complexities requiring you to analyze and identify appropriate solutions. You will collaborate with organizational experts and leadership to develop the best method of deploying content, and then tracking it. Your quality of work is excellent, your documents are accurate and you enjoy data analysis. You are a good communicator and are comfortable working with a diverse group of people, contacting customers to explain processes, and you have excellent interpersonal interactions. You will increase the interdisciplinary understanding and transparency among staff on the requisite document changes.

Job Complexity:

You will review procedures, establish processes, and exercise your judgement in determining the appropriate actions to take. You will spend a large amount of time interacting with individuals to help them with inquiries and questions, while displaying excellent customer service. You will learn the governing documents and implementation methods of applicable requirements and assist with developing solutions, tasks, and other actions. You will provide guidance to directorate staff on methods to effectively deploy and trace content across the organization.

Discretion:

This position requires the ability to acquire, review, analyze, and process a variety of types of information. You will demonstrate discretion and good operational security. You will be expected to exercise judgment and apply solutions in determining appropriate actions. You will coordinate the standardized process for identifying appropriate reviews, deployments, and updates for documents.

Authorities and Accountabilities:

• Build and maintain relationships within the Operational Systems Directorate, organizational document owners, and stakeholders for requirements deployment

• Collaborate with subject matter experts on tasks and deliverables.

• Ensure quality of and accuracy of information in produced deliverables.

• Display a high degree of customer service in all interactions with strong organizational skills.

• Maintain precise documentation to record decisions, recommendations, conclusions, errors, or other applicable findings.

• Identify creative methods to deploy documents effectively.

• Facilitate the deployments and updates of content.

• Track deployment mechanisms to trace where content is deployed, allowing for updates to be comprehensive.

• Possess the ability to effectively interface and collaborate with a diverse set of customers both internal and external.

• Provide technical direction to PNNL staff on appropriate actions to take for deploying content.

• Continue to improve the PNNL safety and security culture.

• Take on additional work and duties within job family expectations, as assigned by your line manager.

Qualifications

Minimum Qualifications

• BS/BA and 2+ years of relevant work experience -OR-

• MS/MA or higher

Preferred Qualifications

• Experience working in configuration, content, or document management.

• A background in requirements development or deployment.

• Familiarity with LabAssist, Maximo, ProCor, AutoDesk Vault, or Sharepoint.

• Experience with identifying Metadata.

• Detail oriented.

• Creative problem solving skills.

• Exemplary customer service skills.

• Is able to work in a team environment with multiple groups to meet business goals.

Testing Designated Position

This is not a Testing Designated Position (TDP).

About PNNL

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!

At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State-the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab's campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.

Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity

Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.

Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.

We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at ~~~ .

Drug Free Workplace

PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.

If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.

HSPD-12 PIV Credential Requirement

In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

Mandatory Requirements

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a "country of risk" without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.

Rockstar Rewards

Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.

• Research Associates excluded.

**Once eligibility requirements are met.

Click Here For Rockstar Rewards (~~~)

Notice to Applicants

PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual's relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.

As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.

Minimum Salary

USD $72,000.00/Yr.

Maximum Salary

USD $105,700.00/Yr.