Concierge

CONCIERGE

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

JOB SUMMARY

Our Concierge team is the heart of our guests’ journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, you’ll be the go-to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine!

ESSENTIAL JOB RESPONSIBILITIES

• Curate personalized itineraries that showcase the best of Napa Valley

• Build relationships with guests, understanding their preferences and delivering personalized service that goes above and beyond

• Build and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored services

• Connect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider access

• Deliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorable

• Coordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP events

• Collaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawless

• Upsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenue

• Ensure that every recommendation and service offered reflects the prestige and elegance of our hotels

REQUIRED QUALIFICATIONS

• A deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiences

• Familiarity with local events, festivals, and seasonal activities

• Strong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providers

• Ability to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experience

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Excellent written and verbal communication skills

• Ability to handle multiple tasks, prioritize effectively, and work under pressure

• Strong organizational and time-management skills

• Detail-oriented with a high degree of accuracy in work

• A positive, professional demeanor with excellent customer service skills

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Estate Yountville is an equal opportunity employer.

(Minorities/Females/Disabled/Veterans) ~~~/

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