Concierge

To maintain a good relationship with residents, patients, employees and other persons to whom contact is made.

• Smiles and extends a warm and friendly welcome to everyone entering the Community. If the individual has to wait in lobby, offers them something to drink and/or eat
• Answers every incoming telephone call as directed by management. Receives all incoming telephone calls and directs them to the proper department personnel
• Receives inquiries made by visitors, residents, family members and employees and directs them to proper personnel for information
• Maintains current list of residents and maintain Resident Registry
• Receives request for maintenance work, completes work orders and gives to maintenance
• Maintains daily check on all residents
• Maintains a resident absentee register
• Has outside contractors, deliverymen, service men and visitors sign in and out in a daily journal
• Makes copies on copy machines for residents and staff as appropriated
• Sends all fax copies for residents and staff as appropriate
• Keeps record of all cash received at front desk. This includes moneys received from employee meals, postage copies etc, to be submitted to bookkeeping on a monthly basis
• Any other tasks, assignments, projects or requests as deemed by management
• Appropriately addresses every individual leaving the Community as directed by management

• Must be 18 years of age or older
• Must read, write, speak and understand English
• Computer literate
• Must dress professionally as directed by management
• Patience, tact, enthusiasm and positive attitude toward the elderly
• Personable, friendly and enjoys smiling