Complex Care Navigator - Seattle, WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Complex Care Navigator (CCN) helps patients/families/caregivers, facing serious illness and/or complex care needs, navigate the health care systems and collaborates with the Complex Care program team to incorporate patient goals with medical reality. The goal for the CCN is to form strong relationships with patients/families/caregivers, to bridge the gap between medical knowledge, the healthcare system, and the patient's lived experience and worldview. This is a non-clinical role with strengths in relationship building and communication, high emotional intelligence or "EQ" is required.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

If you are within commutable distance to the office at 904 7th Avenue Seattle, WA, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Other duties may be assigned, but those responsibilities listed below constitute the bulk of those associated with this role.

• Receive referrals from primary care clinicians and enrolls patients with serious illness into complex care programs, explains the program, discuss palliative care as appropriate, and acts as patient's key point of contact.

• Contact patients, families, and caregivers to arrange visits as needed by phone, office, or home visit.

• Collaborates as "substitute" high functioning family member for the patient, gaining knowledge of patient's approach to care, resources, medical literacy, and helping them to navigate the medical system.

• Works in highly interdisciplinary mode, is a conduit between provider / case managers / etc. and patient / family.

• Track and monitor work using the electronic medical record.

• Collaborate with other clinical staff and allied health professionals including social workers, palliative care educators, nurse care managers, physicians, making contributions as necessary as one of the members of interdisciplinary teams.

• Run daily reports for daily discharges and work under RN Case Manager for delegation of outbound calls.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience

• Active Medical Assistant Certification

• Must be 18 years of age OR older

• 2+ years of customer service experience

• 1+ years of healthcare experience working in physician's office OR medical clinic setting

• Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook

• Ability to work between the hours of 7:30 AM - 5:00 PM PST from Monday - Friday including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

• Experience with working within the health care Industry and with health care insurance

• Experience with working in a hospital

• A clerical OR administrative support background

• Knowledge of ICD-10 and CPT codes

• Experience with working in a call center

Telecommuting Requirements:

• Reside within commutable distance to the office at 904 7th Avenue Seattle, WA

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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