Community Relations Coordinator

Purpose

Sales | Marketing | CRC

Minimum Eligibility Requirements: Sales | Marketing | CRC

• 2 years’ experience working in senior living environment, and/or social activity leadership preferred.

• Previous marketing experience in a senior housing setting preferred.

• Must be able to read, write and speak English, and demonstrate strong written, verbal, and interpersonal communication skills and the ability to establish effective networking relationships.

• Must have an in-depth knowledge of basic sales and marketing principles and practices.

• Proficiency in basic computer skills including Word, Excel, and/or sales & marketing software required.

• Must be able to represent the community in a positive and professional manner in terms of communication, conduct and appearance, to referral sources, potential customers, and to the general public.

• Subject to pre-employment screening including TB testing and criminal background check.

Essential Functions: Sales | Marketing | CRC

• Support occupancy goals by coordinating move-ins, move-outs, and transfers efficiently.

• Coordinate all aspects of move-in process, from signing to physical arrival. Coordinate all aspects of move-in process from deposit through day of move in (actual signing done with ED)

• Responsible for obtaining necessary move-in paperwork.

• Assist resident/family with coordinating move to community (movers, realtors, financial planners etc)

• Aid incoming residents in transitioning to the community, coordinating with the Director of Engineering for suite preparations.

• Plan and distribute personalized move-in gifts.

• Responsible for managing community waitlist which includes providing frequent updates as well as inviting residents to upcoming community events.

• Coordinate with community Ambassador team and Hospitality Committee to introduce a new resident (s).

• Coordinate orientation to community emergency systems.

• Conduct follow-up visits after move-in.

• Coordinated with leadership team to ensure timely introductions with new resident and family connection calls.

• Coordinate monthly move in happy hour/party for new move ins to invite friends to for resident referral program

• Plan and execute events to engage families and prospective residents.

• Maintain a safe work environment and adhere to safe working practices.