Community Network Patient Liaison-Full Time- Days

At Houston Methodist, the Community Network Patient Liaison position is responsible for identifying indigent patients eligible for the Houston Methodist Network of Care Program and facilitating medical home access. This position is responsible for screening patients for eligibility, rounding on patients while inpatient, determining the appropriate medical home for the patients and addressing the social determinant(s) of health that may serve as barriers to health care access, if applicable.

PEOPLE ESSENTIAL FUNCTIONS

• Identifies indigent patients in need of medical home and provides referral support services to those eligible for Houston Methodist Network of Care Program.

• Oversees and coordinates the entire patient experience at hospital from inpatient stay to point of exit.

SERVICE ESSENTIAL FUNCTIONS

• Communicates Network of Care and Faith Health Initiative resources to eligible patients while complying with Houston Methodist patient experience service standards.

• Coordinates inpatient activities for indigent patients to establish with medical homes including, but not limited to, giving appropriate and timely follow up, coordinating with Network of Care Program scheduler, securing medical records as needed, assisting with scheduling clinical appointments, program orientation and assisting with medical home selection and education.

• Serves as a collaborator between Community Benefits, Spiritual Care and Case Management at designated hospital to provide appropriate care resources to eligible patients.

• Coordinates meetings and communicates with manager as appropriate.

• Explains policies, procedures or services to patients using medical or administrative knowledge when appropriate and delivers culturally competent care and appropriate services to all managed patients.

• Coordinates care for patients until arrival of the initial primary care appointment at medical home including, but not limited to, appointment reminders, transportation arrangement, prescription assistance and financial assistance.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Provides appropriate and accurate documentation/tracking system for each patient.

• Maintains knowledge of community services and resources available to patients.

FINANCE ESSENTIAL FUNCTIONS

• Documents all pertinent patient information for tracking/reporting purposes in Epic Network of Care platform.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Promotes the importance of medical homes with Federally Qualified Health Center (FQHC) partners.

• Leads special projects and committees as assigned.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree, preferably in business, health care or related field

WORK EXPERIENCE

• Three years of related experience, healthcare preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Advanced proficiency in oral and written English and at least one foreign language, Spanish preferred

• Thorough understanding of health care insurance options and knowledge of protocol related to each

• Knowledge of medical terminology and hospital operations preferred

• Effective interpersonal, organizational and analytical skills, and a flexibility to handle multiple tasks and changing priorities in a dynamic setting

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No

• Scrubs No

• Business professional Yes

• Other (department approved) No

ON-CALL*

_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._

• On Call* No

TRAVEL**

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area No

• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor - priority referral Protected Veterans requested.