Community Manager

Location: Berkeley Heights, New JerseyJob Type: ContractCompensation Range: $34.00 - 35.46 per hourAre you a digital enthusiast with a passion for social media, beauty, and community engagement? Our client who is a leader in the beauty industry is looking for a Community Manager to join their team and support the Professional Products Division, focusing on social content creation, community engagement, and social platform management for three exciting beauty brands.This is an opportunity to flex your creative muscles, manage digital tools like Sprinklr, and bring fresh ideas to the table in a fast-paced and collaborative environment. If you're eager to make an impact and grow your digital portfolio, this role is for you.Responsiblities:

Engage & Manage:

Be the primary manager of Sprinklr, our community management platform, allocating cases to the appropriate parties.

Respond to social media interactions with a keen eye for tone, detail, and brand voice across Meta, TikTok, Pinterest, and other platforms.

Monitor consumer sentiment and ensure high satisfaction rates by addressing feedback and resolving issues promptly.

Create & Collaborate:

Ideate, copywrite, and create Instagram content, including stories and graphics using brand templates.

Source and engage with user-generated content (UGC).

Plan and promote Instagram Live sessions, working with creators and influencers.

Support larger campaigns by contributing to trend reports, strategy sessions, and content planning.

Analyze & Innovate:

Track performance KPIs using tools like Sprinklr and provide data-driven recommendations.

Research new social media creators, platforms, and trends, ensuring the brands stay ahead of the curve.

Create recap reports on campaigns to inform future strategies.

Stay Engaged

Attend brand and team meetings to remain aligned with social strategies and best practices.

Monitor and report on emerging trends and social media innovations.

Participate in trainings and continuously develop your expertise in social media.

Key Job Accountabilities

Manage the Sprinklr Account for the brand and allocate the cases to the appropriate party.

Ideate and copywrite the Instagram content

Engage with and source UGC on a daily basis.

Become fluent in tone of voice.

Have a sharp attention to detail, spelling and editing.

Create Instagram stories and graphics using brand templates.

Plan and promote Instagram lives.

Create recap reports on social campaigns.

Work with the larger digital team to ensure all social campaigns are inputted into Traackr.

Support Digital through trend report across social platforms (META, TikTok, Pinterest, etc).

Attend all digital meetings and act as the note taker for the team.

Proactively research new creators that fit the Brand.

Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices.

Alert critical customer complaints to internal Brand teams and assist with problem solving.

Provide social content and engagement recommendations based on consumer feedback and trends.

Stay up to date on new social media platforms, tools and best practices.

Live in the social ecosystem, stay on top of emerging trends in the landscape.

Follow Brand provided social FAQ documents for launches and key social moments.

Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer.

Support Digital lead on additional social media-related requests including but not limited to: channel management process and workflows, channel & post innovation, creative input, and support on launch plans.

Responsiveness

Maintain 100% Reply Rate and established Response Time goals across social channels.

Maintain consumer satisfaction and sentiment scores as established by the group.

Monitor personal social KPI's using Sprinklr.

Offers schedule flexibility to support the needs of the business which included weekends.

Meets established quality standards in all contacts across all channels.

Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

Qualifications

Bachelor's Degree.

2-3 years of experience in social media engagement.

Strong organizational skills and a detail-oriented mindset.

Exceptional writing skills with a knack for brand tone and storytelling.

Proficiency with social media platforms, Sprinklr, Canva, Adobe Premiere Pro, Photoshop, and Microsoft Office.

Passion for beauty, fashion, and lifestyle brands.

Ability to thrive in a fast-paced environment and adapt to changing priorities.

Willingness to work flexible hours, including weekends.

JOBID: 1071993#LI-CELLA#LI-CN1Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.