Commercial Lines Manager

ABOUT HUB INTERNATIONAL:

HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings

• Medical/dental/vision insurance and voluntary insurance options

• Health Savings Account funding

• 401k matching program

• Company paid Life and Short-Term Disability Plans

• Supplemental Life and Long-Term Disability Options

• Comprehensive Wellness Program

• Paid Parental Leave

• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

• Great work/life balance, because that's important for all of us!

• Focus on creating a meaningful environment through employee engagement events

• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

• Growth potential - HUB is constantly growing and so can your career!

• A rewarding career that helps local businesses in the community

• Strong community support and involvement through HUB Gives

SUMMARY:

HUB International Gulf South is seeking an experienced Commercial Lines Manager to lead and manage the operational functioning and development of the Gulf South Commercial Lines departments. This leadership role is responsible for overseeing daily operations and driving operational excellence, ensuring compliance, fostering relationships, and leading a team of dedicated insurance professionals to achieve business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Split time between the various Gulf South offices by maintaining a physical presence in each office as necessary per operational needs or as requested by the Commercial Lines Practice Leader

• Meets operational standards as outlined by HUB Corporate

• Manage, mentor and support teams across multiple offices to achieve individual and collective performance goals

• Facilitate professional development opportunities and promote a positive, inclusive workplace culture

• Ensure the efficient handling of commercial lines accounts, including renewals, endorsements, audits and new business processing.

• Monitor workflows and implement process improvements to maintain high standards of service and productivity

• Act as escalation point for complex client issues, providing strategic solutions that strengthen client relationships

• Partner with producers and Account Executives to deliver exceptional client service and retention strategies

• Ensure adherence to regulatory and company policies across all locations

• Collaborate with operation and compliance teams to address any gaps and maintain audit-ready processes

• Actively participates in the hiring and new hire onboarding processes

• Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed

• Immediately and effectively addresses and resolves employee performance concerns utilizing regional human resources and operations resources as necessary

• Communicates with management and employees about service structure to improve performance and productivity

• Assists in developing business plans that align with the company's growth objectives

• Assists in monitoring expenses and adherence to budget numbers for location or department

• Conducts annual performance reviews for direct reports

• Other duties as assigned

REQUIREMENTS:

• 5-10 years of experience in account/client management

• Strong experience leading and managing a staff of Account Executives, Account Managers, and Account Representatives

• Property & Casualty License required

• Attainment of advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU)

• Highly proficient in Microsoft Office

• Experience with agency management systems; experience with EPIC a plus.

• Seasoned in the realm of conflict resolution

Department General Management

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at ~~~ .

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