Collections Specialist

Description We are offering an exciting opportunity for a Collections Specialist in Livonia, Michigan, United States. This role is central to our operations as it involves the management of credit and collection activities for a portfolio of accounts, in line with established policies and procedures. The successful candidate will perform duties such as making independent credit hold decisions, account maintenance, and dispute resolution.

Responsibilities

• Conduct credit and collection activity for a specified portfolio of accounts, with backup responsibility for team member accounts.

• Collaborate with various stakeholders regarding credit hold situations, payment delays, and customer dispute resolutions.

• Analyze customer history (payment and management) and market conditions to make informed credit hold and credit limit recommendations.

• Identify and report high-risk accounts, recommending escalation to third-party agencies when necessary.

• Utilize Oracle for efficient ERP navigation and maintain proficiency in other business systems (Word, Outlook, etc.).

• Apply comprehensive knowledge of the order to cash process in a manufacturing environment.

• Leverage a minimum of 2 years of experience in B2B collections for effective credit limit management and dispute resolution.

• Display strong initiative and good judgment in decision-making.

• Exhibit analytical, problem-solving, and organization skills while working effectively in a team setting.

• Process customer credit applications accurately and maintain accurate customer credit records. Requirements - Minimum of 2 years of experience in a Collections Specialist role or similar

• Proficiency in B2B collections

• Experience with Oracle software

• Solid understanding of credit and collections processes

• Excellent communication and negotiation skills

• Strong attention to detail and ability to work in a fast-paced environment

• Ability to maintain professionalism and respect confidentiality

• Strong problem-solving skills and the ability to make sound decisions

• High degree of accuracy and attention to detail

• Good understanding of basic accounting principles

• Ability to work independently and as part of a team

• Strong time management skills and ability to meet deadlines

• Proficient in Microsoft Office Suite, particularly Excel and Word.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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