Collections Specialist

Description

Our client is hiring a Bilingual Collections Specialist in Houston, Texas. The role involves dealing with customer accounts, resolving inquiries, and ensuring the accuracy of customer records. The industry we operate in is service-oriented, and the workplace demands excellent communication and problem-solving abilities. The hours are 12:00PM to 8:00PM, Monday to Saturday.

Responsibilities

• Ensure the accuracy and up-to-date status of customer credit records

• Monitor customer accounts and take necessary actions

• Utilize CRM tools to manage customer interactions and data

• Communicate with customers via phone and email regularly

• Utilize problem-solving skills to address customer issues and concerns

• Employ negotiation abilities in managing customer accounts

Requirements

• At least 1 year of experience in a Collections role, preferably consumer Collections

• Proficiency in using CRM software for managing customer relationships and data

• Demonstrated experience in answering inbound and making outbound calls

• Familiarity with collection processes and regulations to ensure compliance

• Experience with skip tracing techniques to locate customers who cannot be contacted through regular means

• Ability to manage a heavily-outbound call environment, maintaining professionalism and persistence

• Proficiency in Word and Excel for documentation and data analysis

• Ability to communicate in Spanish/English is required

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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