Robert Half • Greenville, SC 29602
Job #2707541106
Description We are offering an opportunity to join our team in Greenville, South Carolina, as a Collections Specialist. This role is centered around maintaining relations with internal and external customers and influencing payments from customers according to corporate goals and objectives. This role will interface with various internal teams and will require excellent communication skills, organization, and the ability to de-escalate stressful situations.
Monitor a portfolio of accounts to assess receivables condition and prioritize work according to objectives
Perform account analysis to identify trends, problems and root causes of ongoing issues, and outline solution plans to improve the situation
Create weekly work plan to include customer calls, emails, and correspondence based on account status; execute said plan, and document progress towards said plan via account notes and status updates
Work cross-functionally to gather information and expertise to address issues identified with customer accounts
Negotiate with assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes
Perform account reconciliations, daily credit hold/releases, monthly statement and/or dunning letter processing, recommendations for bad debt write-offs and suggesting accounts for credit limit reviews
Respond to customer inquiries on accounts regarding billing discrepancies or payment disputes
Perform account maintenance activities, resolving short-pays, chargebacks, credit memos and payment application issues
Support other collections staff with research requests, invoice reprints, data gathering and related tasks Requirements - Demonstrable experience in customer service and sales roles
Proficient in Microsoft Excel and Microsoft Outlook
Experience with invoice and payment processing
Familiarity with billing functions and collection processes
Strong research and problem-solving skills
Ability to handle email correspondence professionally and efficiently
Familiarity with planning processes and the ability to execute plans effectively
Experience in account reconciliation and financial notes
Ability to interact professionally with stakeholders at all levels
Experience in customer account management and dispute resolution
Familiarity with 'About Time' and 'Workstation Support' systems
Ability to track and report on progress regularly
Strong skills in issue resolution and customer service
Experience in release processes.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
Robert Half • Greenville, SC 29602 • 5 Days Ago
Robert Half • Greenville, SC 29602 • Yesterday
Robert Half • Piedmont, SC 29673 • Yesterday
Robert Half • Greenville, SC 29602 • 7 Days Ago
Manpower Group Inc. • Greenville, SC 29610 • Yesterday
RTO National • Greenville, SC 29610 • 12 Days Ago
Regional Finance Corp • Greer, SC 29651 • Jun 9
PrideStaff • Greenville, SC 29610 • 3 Days Ago