Collections Specialist

Description

We are looking for Commercial Collections Specialist to join our client in Concord, CA. In this role, you'll handle the collection of outstanding invoices from our commercial clients, ensuring timely payments and maintaining positive relationships.

Key Responsibilities

Account Management: Monitor and manage a portfolio of overdue commercial accounts.

Client Communication: Reach out to clients via phone, email, and mail to discuss overdue payments and negotiate payment plans.

Payment Processing: Process incoming payments and update client accounts accurately.

Record Maintenance: Maintain detailed records of all communications and transactions with clients.

Compliance: Ensure collection activities adhere to relevant laws, regulations, and company policies.

Issue Resolution: Resolve client inquiries and disputes efficiently and professionally.

Reporting: Generate regular reports on collection activities and account statuses.

Requirements

Qualifications

Experience in commercial collections or a related field.

Excellent communication and interpersonal skills.

Strong negotiation and problem-solving abilities.

Proficiency with collection software and Microsoft Office Suite.

High level of attention to detail and accuracy.

Ability to work independently and manage time effectively.

Knowledge of relevant laws and regulations governing debt collection.

Education and Experience

High school diploma or equivalent; an associate or bachelor's degree in finance, business, or a related field is preferred.

Minimum of 2 years of experience in commercial collections.

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