Collections Specialist

Description We are offering a contract for a Collections Specialist role in BUFFALO, New York. As a Collections Specialist, you will be managing customer accounts, ensuring the prompt collection of invoices, minimizing losses, and resolving customer disputes.

Responsibilities

• Monitor account balances and aging for an assigned portfolio of customer accounts

• Engage with customers regarding overdue invoices and record disputed charges

• Deliver customer service by responding to inquiries and providing necessary documentation and information for invoice processing

• Follow company and department policies to ensure proper internal controls over the billing-to-cash cycle

• Collaborate with the cash application department to ensure prompt and proper processing of customer payments

• Work in tandem with the credit department in managing credit risk of accounts within assigned portfolio

• Utilize key systems to research and provide customers with required documentation and information

• Handle other duties to support assigned accounts, including preparing refunds, addressing returned checks and mail, and supporting the dunning letter process

• Assist in collection of unassigned accounts, including sending copies to customers and payment centers, and handling release calls. Requirements - Proficiency in Accounting Software Systems

• Familiarity with Accurint

• Experience with ADP - Financial Services

• Proficient in CRM usage

• Knowledge of Epic Software

• Ability to manage Accounts Receivable (AR)

• Experience in Answering Inbound Calls

• Understands Billing Functions

• Experience in Claim Administration

• Knowledge of Collection Processes

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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