Collections Representative

Primary Responsibilities

• Resolve outstanding accounts receivable in a timely and accurate manner to maximize reimbursement and achieve solid patient financial results

• Collaborate with a team to deliver consistent results while also being able to work independently

• Maintain organization and quickly adapt to a fast-paced remote work environment

• Stay updated on new systems, technologies, and processes as required by client specifications

• Utilize solid written and verbal communication skills to effectively follow-up with payers, resolve denials, review charges, and respond to written correspondence

• Ensure accurate application of financial transactions to each account, including posting payments and contractual adjustments

• Perform thorough research to identify and address potential issues or trends that may affect the timely resolution of accounts, including posting or billing rejections, unidentified payments, underpayments, refunds and posting to deposit variances

• Support the revenue cycle through various clerical duties, including mail sorting and routing, deposit preparation, scanning, and credit card processing

• Meet productivity standards as outlined in client metrics

• Other duties may apply Required Qualifications:

• 6+ months of experience in collections, billing, or cash posting

• Proficiency with MS Office (including Excel, Word, and Outlook)

• Ability to work any of our 8-hour shift schedules during our normal business hours of Monday to Friday 8:00am - 8:00pm AST. It will be necessary, given the business needs to work overtime on Saturdays

• Professional English Proficiency Preferred Qualifications:

• Medical work experience

• Experience in healthcare revenue cycle

• Finance or accounting experience

• Proven knowledge of medical terminology and insurance billing practices

Pay Details: $14.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance