Collections Representative - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional weekends and overtime based on business need.

We offer 4 - 8 weeks of paid training. The hours of the training will be based on assigned schedule OR will be discussed on your first day of employment. Training will be conducted virtually from your home .

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Review open AR and prioritize collection activities.

• Develop relationships with payers to obtain remits and resolve root causes.

• Assure that timely and accurate follow up activity is performed on all invoices.

• Responsible for review and documenting of key accounts

• Identify issues / trends and escalate to Supervisor / Manager when assistance is needed.

• Identify and document bad debt write - offs and A / R adjustments.

• Identifies any overpayments and / or duplicate payments, with investigation and resolution.

• Create refund requests, in accordance with policies and procedures.

• Ensures secondary claims are accurately generated and submitted on a timely basis.

• Evaluates payments / denials received for correctness and ensures they are applied appropriately.

• Provide exceptional Customer service to internal and external customers.

• Work with offshore partners to ensure that exceptions are being resolved within the designated standard.

• Develop relationships with other departments to provide feedback about root cause issues.

• Adhere to Regulatory / Payer Guidelines and policies & procedures.

• Other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• 2+ years of major medical insurance collections OR home infusion billing experience

• Experience with using Microsoft Word (edit, create & save documents)

• Experience with using Microsoft Excel (editing spreadsheets)

• Experience with using Microsoft Outlook (email)

• Experience with using Microsoft Teams

• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to work any shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Infusion Pharmacy experience

• Knowledge of NDC, ICD - 10, and HIPAA

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Reliable and consistent record of attendance

• Ability to follow complex processes and create solutions independently

• Problem-solving capabilities and time management within a fast-paced environment

• Ability to multi-task successfully and meet deadlines in fast-paced environment

• Demonstrate a willingness to listen, understand and acknowledge customers, co-workers, leadership and others in a collaborative, respectful and productive manner

• Demonstrate good judgement and professional initiative on all matters come across the desk, whether inside or outside the normal scope of the role

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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