Collections Agent

Adecco is hiring immediately for a Collections Agent with a local client in Winterville NC. Pay is $15/hr. Temp to hire -Great opportunity!

Duties:

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.

Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.

Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.

Determine cause of delinquency and best course of action to assist delinquent customer.

Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.

Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.

Order updated credit bureau report or initiate skip tracing process in accordance with established standards.

Initiate deferrals on accounts based upon written policy guidelines.

Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.

Qualifications:

High school diploma or equivalent

Good verbal and written communication skills

Good decision-making and problem-solving skills

Good time management/organizational skills

Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

Ability to work flexible schedule, including overtime as needed

Previous customer service, collections, or sales experience Click on apply now for immediate consideration for this Collections Agent position in Winterville, NC. We look forward to hearing from you!

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.