CMA/RMA

Overview:

1. Obtains vital signs and general health information for patient chart and prepares patients for examination.

2. Maintains patient health record in an up-to-date status especially

   regarding

   pain assessment and current medication

   sheet.

3. Assures documentation is complete, concise, and

   correct.

4. Prepares and

   maintains

   exam rooms and medical equipment for patient visits.

5. Contributes to plan of care for individuals and groups of patients

   utilizing

   all principles to reduce medication errors when handling or calling in medications or

   refills.

6. Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of

   service.

7. Prepares and

   maintains

   exam rooms and medical equipment for patient visits

   regarding

   all safety checks and HIPAA guidelines and adapt same HIPAA principles to chart documentation and exposure, as well as discussing PHI in front of anyone other than

   patient

8. Triages patients and enters

   accurate

   and concise data into the EMR while paying attention to spelling and

   clarity.

9. Navigates the EMR system in an efficient

   manner

10. Facilitates quality care management

    thru

    best practice

    utilization

    of the clinic EMR.

11. Promotes continuity of care seen by

    appropriate actions

    notes and prompt follow

    up.

12. Answers phones, routes calls and or takes

    accurate

    message.

13. Demonstrates a sense of

    urgency relating to patient's level of

    distress.

14. Triages basic patient care needs, generating a telephone encounter depending upon the situation. Assure a duplicate message has not already been

    started.

15. Manages the scheduling of patient appointments. Registers new patients and

    maintains

    current

    accurate

    up to date demographic and insurance information for all patients

    Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor,

    etc.

16. Identifies

    barriers related to Social Determents of Health (SDOH) and notifies

    provider.

17. Verifies insurance eligibility, scans insurance

    card.

18. Checks patients in and or out for visit in

    appropriate manner

    . Accurate and

    appropriate use

    of ICD-10 and CPT codes

19. Processes patient referrals for tests and referrals to specialists.

20. Monitors referral work queue for follow-up.

    Assists

    nursing, if applicable, and

    or other clinic personnel in

    follow up

    to ensure patient compliance, receipt of test results and reports from specialists. Be proactive in contacting patient with test

    results.

21. Forwards requests for Medical Records to Health Information Management Systems.

22. Recognizes how fraud and abuse interplay into daily

    role

23. Ensures orders are entered correctly to capture

    appropriate charges

24. Refills medications according to medication refill

    guidelines

25. Identifies

    barriers

    relevant

    to patient's individual needs being financial, emotional,

    physical, cultural, or spiritual

    (SDOH).

26. Astute and sensitive to patient satisfaction as it p

    ertains

    to customer service- people skills in

    all clinical

    situations.

27. Other duties as assigned but within the scope of practice for the CMA/RMA by the clinic manager and/or provider.

Education/formal

Graduate of an accredited program of Certified Medical Assistants/ Registered Medical Assistants. Prefer at least one year of clinical experience in a physician office setting. 

Physical

Ability to access all areas of the facility; able to communicate clearly and concisely; visual and