Closing General Manager

General Manager

PRIMARY PURPOSE OF THE POSITION:

General Managers are responsible for all aspects of operating and supervising the store.

• Manage all functions of a Jimmy John's restaurant to ensure exceptional customer service and high quality products are delivered, while ensuring restaurant profitability.

• Responsible for directing the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

• Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John's Company.

MAJOR DUTIES AND RESPONSIBILITIES

• Establish the store's labor goals and staff needs, including pay rates.

• Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work.

• Manage hiring, training, evaluation, discipline, and termination of employees.

• Provide on-the-job training for new employees.

• Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.

• Supervision of the preparation, sales, and service of food.

• Order the appropriate amount of food items to meet anticipated customer demand.

• Supervise food preparation and service operations.

• Ensure that every customer receives world-class customer service.

• Route deliveries and serve drivers to maximize delivery business and speed.

• Execute systems and procedures with 100% integrity and completeness.

• Complete daily and weekly paperwork.

• Responsible for 100% of the cash drawers at all times during the shift.

• Implement corporate policies.

• Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.

• Receive and store product.

• Conduct weekly manager's meetings.

• Audit systems and procedures as well as shift-ending paperwork.

• Arrange for preventive maintenance and upkeep on store's equipment and supplies.

• Perform other related duties as required.

AS TIME PERMITS

• Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.

• Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.

• Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).

SKILLS AND ABILITIES

• Oral and written communication skills.

• Ability to establish priorities, work independently, and proceed with objectives without supervision.

• Ability to handle and resolve customer threats and issues.

• Ability to handle and resolve employee issues.

• Ability to use a personal computer and various software packages (Word / Excel).

• Ability to handle stress and high-volume operations.

• Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers.

QUALIFICATIONS FOR POSITION

• High school graduate or equivalent training.

• Completion of recommended corporate training programs.

• Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.

• Experience with a retail food company is a plus.

PHYSICAL REQUIREMENTS

• Position requires bending, standing and walking the entire workday.

• Must be able to lift 50 pounds.

• Must be at least 19 years of age.

• Must have the stamina to work a minimum of 50-60 hours a week.