Clinical Patient Services Representative

Employee Type

Regular

Work Shift

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

POSITION SUMMARY: The Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will be achieved by collaborating with the care team and ensuring timely response to all requests (within 24 business hours). This role will require strong communication skills and excellent customer service. The CPSR will maintain efficient and concise documentation of all patient interactions. This position may support clinical operations when needed.

PRIMARY DUTIES:

First call resolution - Handle incoming calls to clinic to provide patient first call resolution to meet the patients' requests.

Escalate urgent patient needs - Notifies care team in an expeditious manner when necessary per established protocols.

Facilitate telehealth services, including language assistance - Coordinate appointments and language services with Telemedicine.

Assist with patient portal enrollment - As time permits, facilitates portal enrollment and assists with resetting passwords. Coordinates technical issues with IT support team when needed.

Medical Records Management - Facilitates medical records request by coordinating with medical records department while ensuring HIPPA compliance.

Other duties as assigned - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee partner for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS:

Education:

Must meet one of the following

• Certified Medical Assistant (CMA) or current medical assistant with minimum of two years recent experience AND will achieve certification within 6 months of hire OR;

• Licensed Practical Nurse (LPN) and a minimum of two years healthcare experience

Experience:

Demonstrated experience with strong interpersonal communication skills, required.

Prior experience with interpreting and following detailed policies and workflows, required.

Competency with Microsoft Office applications required.

Prior experience with Electronic Medical Record in physician office environment, required.

Prior experience scheduling patients, preferred.

Minimum of two (2) years in a physician office setting, preferred.

Skills:

Excellent customer service skills, required.

Medical Terminology knowledge required.

Ability to follow established guidelines and workflows

Problem solving skills and ability to prioritize needs

Demonstrated ability to handle multiple projects and tasks efficiently (time management), required.

Ability to work independently and with a team

Computer proficiency

Excellent communication skills

Other:

Day shift M-F position

Exposure to diseases possible but not probable due to controlled environment and limited exposure to patients

Physical Requirements: Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.