Client Service Quality Specialist

Client Service Quality Specialist

Phoenix, AZ

Onsite

Contract

$23.33/hr - $23.33/hr

Come join our team. Our client is looking for a Client Service Quality Specialist for a 5-month contract in Phoenix, AZ, 85040.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 5 Months

What You Will Be Doing

Daily Responsibilities

• Gains familiarity with Client Service Quality concepts, practices and methodologies.

• With guidance, learns to perform specific duties, including:

• Live call monitoring and recording

• Reviewing and contributing to the team's process for call and case management

• Reviewing logged cases within a selected case tracking pool

• Reporting on the team's and individuals' progress against selected metrics and performance measures

• Providing timely feedback to team members based on daily reviews.

• Learns and applies company Client Service Quality's processes and procedures. Specifically, our Central Dispatch business.

• Assists with special projects as assigned.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kenny Edgerton

Specialization: Customer Support / Call Center / Client