client relations supervisor-all shifts

client relations supervisor-all shifts.

• cleveland , tennessee

• posted 6 days ago

job details

summary

• $42,000 - $54,000 per year

• permanent

• high school

• category business and financial operations occupations

• referenceAB_4556175

job details

Are you passionate about motivating, educating, coaching, and guiding a team? An exciting supervisor position is now available at a fast-paced financial loan establishment in Dayton, TN. Join us in making a difference and shaping the future of our organization! You must be willing to work all shifts and overtime is required! The pay for this position is $42k-$54k. Please call the Cleveland office at ~~~ for questions or to !

salary: $42,000 - $54,000 per year

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

• The position requires a 5c level access to Edfinancial's information system and operates on both Commercial and DL portfolio environments.

• Be able to work all shifts, working overtime and encouraging employee overtime when needed.

• Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including ability to analyze complex and detailed information regarding customers invoice, payment, and loan status questions; maintain knowledge of federal and regulatory issues, Common Manual and Edfinancial rules and regulations.

• Ensure that department goals and expectations are met on a daily, weekly, and monthly basis.

• Handle escalated calls as needed.

• Manage the dialer and delinquency.

• Liaison with other departments as needed.

• Assist with floor walking and answering rep questions.

• Review staff performance monthly, providing documented performance evaluations; should include quality, attendance, and work performance.

• Meet with representatives and/or Assistant Supervisors to discuss any performance issues in a timely manner, following progressive disciplinary process.

• Ensure schedules are adhered to; provide feedback to representatives, follow attendance and tardiness policies by reviewing their time card - sign off on employee's time off requests - update department calendar.

• Manage time off/absences.

• Ensure employee evaluations are done and delivered in a timely manner (3-month, 6-month, transfer, and annual reviews).

The essential functions of this role include

• working up to 10 hrs of overtime per week

Skills

• Supervising

• Flexible

• Customer Relations

• Vendor Relations

• Labor Relations

• Supervisor/Coach

• Banking Relations

• Managing

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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courtney norfleet

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