Client Relations Specialist- Bilingual

Maxim Healthcare Services is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service.

To support this market's client population, proficiency in both English and Spanish is required.

Why Join Maxim

• Competitive pay & weekly paychecks

• Health, dental, vision, and life insurance

• 401(k) savings plan with company matching

• Employee discount program; partnered with hundreds of vendors nationwide

• Awards and recognition program

• Opportunity for career advancement

As a Client Relations Specialist, you will be making a difference in the lives of your fellow team members, our caregivers, our patients and our clients. You will...

• Build relationships with Maxim clients and active caregivers to understand their program and care needs, requirements, and preferences

• Completes the consumer admissions/intakes as directed by the management team

• Ensures consumer hours are authorized by the Regional Center and communicated to the consumer and consumer directed worker

• Manages referrals by maintaining communication with consumers and Service Coordinators throughout the process

• Maintains the consumer record

• Assists the office operations team with time reporting issues and concerns

• Notifies the Operations Leader and Regional Center Service Coordinator of any concerns relating to each consumer including allegations of fraud, misuse of services and/or other relevant issues

• Adheres to the standards, regulations, and procedures of the company, State Department of Developmental Services, and the Federal government

• Demonstrates flexibility and adaptability in meeting the needs of participants

• Attends all required trainings and in-service programs

• Provides the highest level of customer service to program participants, vendors, and individual entities

Requirements

• High School degree or equivalent required, some completed college coursework preferred One year work experience in a team environment

• Must meet all federal, state, and local requirements

• Proficiency in MS Office, Internet, and email

• Must be energetic, highly motivated, and able to work in a fast-paced environment

• Must be highly organized, detail oriented, and have exceptional planning and problem solving skills

• Excellent verbal and written communication skills

Wage/Salary Information

$24- $26 per hour, annual bonus potential of $2,000.

Maxim Benefits:

Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.