CLEANING CREW

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include

Team Environment

- Work well and interacts with others respectfully

- Respond positively to coaching and feedback

- Communicate with team members

- Able to learn and execute multiple tasks

Operational Excellence

- Provide guest service

- Resolve guest issues

- Follow Brand standards, recipes and systems

- Follow safety, food safety, and sanitation guidelines; comply with all applicable laws

- Maintain clean and neat work environment

Profitability

- Execute restaurant standards and marketing initiatives

- Handle POS transactions and payments with accuracy

- Prepare and deliver all products according to Brand standards

Skills/Qualifications:

- Capable of counting money and making change

- Able to operate restaurant equipment

Competencies

Guest Focus

- Understands and exceeds guest expectations, needs and requirements

- Develops and maintains guest relationships

- Display a sense of urgency with guests

- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

- Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

- Sets and maintains high standards for self and others, acts as a role model

- Consistently meets or exceeds goals

- Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

- Identifies and resolves issues and problems

- Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

- Develops and maintains relationships with team

- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments