Enterprise Mobility • Saint Louis, MO 63112
Job #2714774952
Overview
Enterprise Mobility is looking for remote employees who live in the state of Missouri to join our Phone Representative team!
When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.
We Work Hard and Reward Hard Work! This position offers a compensation package of $14.26 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more!
Schedule: Training will take place the first week of employment, Monday through Friday from 9:00 am EST to 5:30 pm EST/8:00 am CST to 4:30 pm CST. Regular schedule is full-time 9:00am to 5:30pm in your own time zone, Monday through Friday.
*** **We are currently hiring for an August 26th, 2024 start date *****
Responsibilities
Answer incoming calls
Assist callers by directing calls to the appropriate team member
When appropriate, answer the caller's question or take information and document in claim file
Provide professional customer service that reflects positively on the company
Successfully manage conflict during difficult or emotional situations
Effectively communicates with individuals related to a claim file
Complete outbound calls to report claims to insurance carriers
Adhere to company policies, procedures, guidelines and state and federal laws
Other miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans LI-REMOTE
Qualifications
Must currently live in the state of Missouri
You must have at least one year of continuous employment with the same company
Must be willing to accept $14.26/hr for this position
Previous call center experience preferred
Customer service experience via phone or e-mail communication preferred
At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
Must have a permanent residence with a defined work space that is free of distractions
Must have consistent and reliable high-speed internet access
Must be able to work full-time
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
Competency Based Qualifications
Executing
Takes action to meet goals and objectives
Follows a business plan
Accomplishes tasks according to the direction and instructions provided
Working with a Team
Works well with a diverse group of individuals
Places the team's needs and goals ahead of those of the individual, when necessary
Fosters an environment of camaraderie
Customer Service
Provides excellent service to internal and external customers
Meets others' needs in a timely manner and with a positive attitude
Places others' needs above one's own needs
Detail Oriented
Demonstrates a strong attention to detail
Provides facts and details when conveying information
Thoroughly reviews information and consistency
Communication
Effectively communicates both verbally and in writing
Clearly communicates messages, thoughts and ideas to others
Demonstrates strong presentation skills
Resilience
Maintains a steady and positive attitude in challenging situations
Handles rejection and criticism well
Is not easily discouraged
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (~~~) to contact us about your interest in employment.
Enterprise Mobility • Saint Louis, MO 63112 • Yesterday
Enterprise Mobility • Saint Louis, MO 63112 • 4 Days Ago
Enterprise Mobility • Clayton, MO 63105 • 4 Days Ago
Enterprise Rent-A-Car • Saint Louis, MO 63105 • 4 Days Ago
Cincinnati Insurance Company, Inc. • Saint Louis, MO 63146 • Jun 22
The Cincinnati Insurance Companies • Saint Louis, MO 63101 • 10 Days Ago
The Travelers Companies, Inc • Saint Louis, MO 63129 • Jun 4