Claims Lead

Job Description

A global travel insurance agency is looking for a Claims Experience Team Leader to join their fast-growing team. This key role will ensure that the Claims team is delivering a customer-first, best-in-class claims service to the companies valued customers. They are seeking an individual with proven experience leading claims professionals in a results-oriented, customer-centric environment. Previous success in leading teams to meet productivity and quality goals in an associate-focused and collaborative organizations is also necessary. The salary range for this role is 65k-75k depending on the candidate's experience.

Day to Day-

-Oversee and lead the ever growing Claims team, ensuring adherence to company policies and procedures while delivering exceptional customer service.

-Develop and implement strategies to optimize claims processes and improve efficiency.

-Monitor team performance metrics, identify areas for improvement, and implement corrective actions as needed.

-Provide coaching and mentoring to team members to foster professional development and enhance performance.

-Collaborate with other departments to resolve complex claims issues and ensure seamless customer experience.

-Stay updated on industry trends, regulations, and best practices to continuously enhance claims operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

-Bachelor's degree in a relevant field or equivalent work experience.

-Minimum of 5 years of experience in the claims function, and at least 3 years in a supervisory role.

-Strong understanding of insurance principles, policies, and procedures.

-Proven track record of leading teams to achieve productivity and quality targets in a customer-centric environment. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.