Claims Care Manager

Ignite your potential. Impact what matters.

Hi, we're HUB - a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

The Opportunity!

The Claims Care Manager is responsible for ensuring all client insurance claims are reported to the insurance companies within the specified time frame for all our locations in an efficient and prompt manner.

Manages staff and steps in to resolve complex/challenging problems and ease workloads during periods of peak volume. Assist in developing and implementing new workflow approaches and methods, as well as system enhancements. Will be required to intervene as a client advocate with carriers to ensure fair and proper coverage. Will act as required as the liaison between claims department and producers/customer service. Has a solid understanding of claims processing, information technology and the insurance brokerage business.

• Full-Time career working out of our Winnipeg Head Office location.

What you will bring to the role -

• Minimum Grade 12 education or equivalent is required.

• Minimum Level 2 license preferred; working towards or has acquired their CIP (Chartered Insurance Professional) designation, or equivalent.

• 7-10 years' experience in the insurance industry.

• 7-10 years' experience in providing superior customer service.

• Motivated to help support a diverse team and contribute to a team environment.

• Pro-active and a self-starter with a keen attention to detail.

• Demonstrated ability to communicate effectivity in both written and verbal.

• Works well in a fast paced, client-focused environment.

• Proficiency in windows-based computer systems.

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture.

• Excellent compensation, benefits, RRSP match, referral incentives, and company perks.

• Work flexibility.

• Paid educational training and vast learning opportunities.

• Room for advancement and growth within the organization.

• Paid day off for your birthday - we want to celebrate you!

What makes us different than all the rest?

Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship : We encourage innovation and educated risk-taking.

• Integrity : We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability : We measure and take responsibility for outcomes.

• Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry? Apply today for the Claims Care Manager opportunity at our Winnipeg Head Office location!

If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization

Department Business Operations

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 25%

Required Education: Diploma