Chief Of Staff

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Chief of Staff role requires a motivated and adaptable individual who will ensure the SVP Product Segments can execute defined priorities. You will act as a problem solver, communicator, and facilitator for the overall Product Segments organization. As a Chief of Staff, you will help the SVP Product Segments identify the areas where they must direct their focus and help streamline activities. This role also partners closely with the key ecosystem partners across the Product function and Lumen more broadly to strategically manage objectives that will drive product excellence at Lumen. You are also expected to stay up to date on industry trends, market research, and all relevant data to ensure the Product Segments function is leading the way for customers and providing a data-driven experience.

This role reports to the SVP Product Segments and is not a people leader role.

The Chief of Staff role requires a motivated and adaptable individual who will ensure the SVP Product Segments can execute defined priorities. You will act as a problem solver, communicator, and facilitator for the overall Product Segments organization. As a Chief of Staff, you will help the SVP Product Segments identify the areas where they must direct their focus and help streamline activities. This role also partners closely with the key ecosystem partners across the Product function and Lumen more broadly to strategically manage objectives that will drive product excellence at Lumen. You are also expected to stay up to date on industry trends, market research, and all relevant data to ensure the Product Segments function is leading the way for customers and providing a data-driven experience.

This role reports to the SVP Product Segments and is not a people leader role.

The Main Responsibilities

• Analyze and synthesize data from various sources including, but not limited to, customer feedback, financial reports, project statuses, market research, product requirements, product usage, and more.

• Collaborate with cross-functional teams, such as product management, engineering, marketing, sales, and customer success to provide data-driven insights and support.

• Build and maintain slide decks, reports, and dashboards to present your analysis and recommendations to senior leaders and key stakeholders.

• Partner with HR on people planning (workforce planning, location strategy, org structure management, and people metrics).

• Provide coaching, mentoring, and guidance to the SVP's direct reports and other staff members to keep all leaders aligned and executing on objectives.

• Identify and resolve issues and conflicts that arise within the organization or affect the SVP's agenda.

• Keep up to date on the latest industry trends, best practices, and competitive landscape for the various product segments (Large Enterprise, Wholesale, Hyperscalers, etc.).

• Ensure your SVP is thoroughly prepared for all external and large internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, and disseminate all materials to relevant parties.

• Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives while also contributing to the development of new processes.

• Provide ad hoc analysis to support non-routine communication/budgetary requirements.

What We Look For in a Candidate

• Bachelor's degree in business, business administration, operations management, or a related field preferred, a master's degree is a plus.

• 5+ years of experience in a business analyst or Chief of Staff role, preferably in the Technology or Telecommunications industries.

• High emotional intelligence, self-awareness, and adaptability, and the ability to handle ambiguity and navigate uncertainty.

• Proven track record of success in an analyst role where executive priorities are translated into actionable plans that can be tracked.

• Strong executive presence and excellent communication & interpersonal skills.

• Passion for products, technology, and innovation with a customer-obsessed mindset.

• Ability to navigate complex stakeholder management situations.

• Attention to detail across a broad range of contexts and topics.

• Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus.

Competencies

• Innovation & Agility

• Ownership & Accountability

• Communication & Self Awareness

• Customer First

• Urgency & Courage

• Collaboration & Alignment

• Celebration & Have Fun

• Effective Decisions

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128310 - $171080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$135060 - $180080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$141820 - $189090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$148570 - $198090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335177

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (~~~) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

128310

Salary Max :

198090

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (~~~) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (~~~)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

09/19/2024