Chat Workflow & Platforms Product Manager - Salt Lake City / Dallas

MORE ABOUT THIS JOB:

Your Impact

The Digital Workplace team is leading Goldman Sachs into the future of work, introducing innovative technologies and workflows to change the way Goldman Sachs does work and engages with its customers. The Product Manager is responsible for the transformation of the chat and collaboration space at Goldman Sachs by driving enhancements to existing platforms and introducing new tools into our firm-wide ecosystem. You own the total user experience and are responsible for ensuring the team is deploying the best technology and product strategies to satisfy and delight your customers. 

As part of the product management team, you will engage internal and external customers to understand their collaboration needs and identify solutions in a post-COVID-19 work environment. You will keep your pulse on the technology market and ensure Goldman Sachs is always at the cutting edge of collaboration experience. You will work with engineering, product success and delivery, the help desk, and our external service providers to deliver new capabilities and capture and prioritize user feedback within the roadmap. You will work closely with other product managers to deploy experiences that bridge across multiple customer experiences to ensure friction-free collaboration. A significant focus of this team is managing the firm-wide chat bot and application integration strategy to ensure we are streamlining legacy workflows and leveraging emerging automation and low/no-code technology to improve user experience.

The product manager gathers and maintains requirements from existing and potential clients, communicates a long-term vision, develops and maintains product backlogs, tracks feature implementation, and makes priority decisions every step of the way. It is critical that the candidate can drive the long-term strategy while enabling incremental delivery--providing clear product requirements and removing blockers along the way. The successful candidate will be a great communicator and organizer who is excited by the opportunity to solve problems and transform business operations via technology and innovation.

RESPONSIBILITIES AND QUALIFICATIONS:

How will you fulfill your potential?

• Work closely with internal customers to understand their workflow needs and identify potential solutions

• Partner with engineering and external partners to define a technical framework that can deliver business value

• Understand compliance and regulatory requirements and integrate them into go-forward plans.

• Manage and coordinate new product and enhancement roll-outs to ensure that new features and benefits are understood by end-users

• Collaborate with Product Success and Delivery Team on firm-wide communications and marketing initiatives.

• Define customer support and feedback framework to ensure user problems are addressed quickly

• Conduct trainings and workshops with users across the firm to increase platform adoption and understand stakeholder needs.

• Deliver strategy presentations, define metrics, and report on progress to senior management.

• Manage enhancement requirements, own prioritization, and monitor product pipeline.

Basic Qualifications

• 3 to 7 years of experience in technology product management or project management

• Bachelor’s or Master’s degree in business or technical field

• Comfort with Agile practices and development, particularly in the Product Owner and/or Scrum Master role

• Past success working with external technology vendors to solve for customer needs

• Deep understanding of financial markets (Trading, Investing, Advisory, etc.) and/or developer workflows (CI/CD, Incident Management, etc.

• In-depth experience with modern collaboration platforms like Slack, Teams, or Symphony and understanding of the consumer messaging and social media space (Texting, WhatsApp, Telegram, etc.)

• Strong communication (written/verbal), presentation and facilitation skills

• Hyper-organized with the ability to context switch, manage multiple projects, tasks, activities simultaneously in a fast-paced and evolving environment with changing priorities.

• Comfortable with ambiguity and excels at creating order out of chaos. Able to advance progress in gray areas and work through resistance or setbacks.

• Ability to work independently, prioritize work, and resources while maintaining collaboration with other team members. 

• Demonstrated comfort working hand-in-hand with highly technical teams and partners 

• Able and willing to both lead and support. Will “go the extra mile” for stakeholders.

Preferred Qualifications

• Experience building and/or managing chatbots and API integrations across multiple platforms

• Knowledge of cloud hosting and infrastructure strategies

ABOUT GOLDMAN SACHS:

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

© The Goldman Sachs Group, Inc., 2021. All rights reserved.