Field Performance Technician

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Field Performance Technician is responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the team. This position will interact closely with the Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the Field Service Team.

E SSENTIAL DUTIES AND RESPONSIBILITIES

• Organize, lead, and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction

• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components

• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations

• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues

• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce

• May lead regular meetings to align and train the local field service team on best practices

• May support the on-boarding and training of new members of the field service team

• Assist with other branch tasks including inspections and site audits when assigned

EDUCATION AND EXPERIENCE

• 1 - 3 years of previous field construction or solar experience required

• PV design or PV electrical experience is preferred

• High School diploma is required

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed

• Excellent customer service skills

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Ability to interact with customers in a courteous and professional manner

• Strong computer skills

• Ability to work independently and make sound decisions with regard to safety

PHYSICAL DEMANDS

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

• Ability to climb ladders

• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity

• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching

• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment

• Ability to work and maintain balance on roofs and other areas of height

• Ability to work in the sun and possibly low light conditions

• Ability to walk on rafters, roof tiles, and roof shingles without damage

• Ability to distinguish colors such as red, black, yellow, white, green

• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching

• Ability to hear verbal commands and warnings

• Ability to work with chemicals using appropriate protections

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Recruiter:

Cathy Olson (~~~)

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at ~~~ .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.