Case Manager WIOA

Overview:

Salary $56,000 year

Scope of Position:

Responsibilities:

Essential Functions:

• Implement federal and state regulations to achieve quality outcomes for their customers to achieve job ready status.

• Provide customers with a variety of internal/external services to overcome presented barriers

• Make referrals to community partners and track referrals with follow up

• Provide a quality service to the customer during monthly outreach focusing on employment services

• Enter quality data in an appropriate and timely manner into multiple systems

• Effective time management and organizational skills to support customers to achieve their IEP goals.

• Provide individualized assessment of work, family and personal development needs and opportunities

• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment

• Provide referrals to appropriate One Stop services, business services unit, online learning centers and community service or social service agencies when needed

• Encourage customers to participate in and follow through with planned activities as outlined in contract with funding agency

• Oversee customer activities and assist with workshop schedules

• Track all customers activities including AJC services, ITAs, and other CWP initiatives

• Create solutions to customer attendance problems

• Maintain accurate individual cases files for each registered customer

• Maintain customer files as specified by contractor

• Continued Professional Development

• Core Outcomes (Monthly)

  • 100% of customers are provided a quality, case noted service each month

  • IEPs are 95% completed each quarter

  • 100% of referrals made are entered into ETO and followed-up in a timely manner.

Qualifications:

Education and Experience Requirements

• Bachelor's degree Required

• Prior experience in case management or a related field is required.

• Effective time management and organizational skills to support customers to achieve their IEP goals.

• Familiarity with and knowledge of Social Services and Resources to connect clients with appropriate services and resources

• Excellent written and verbal communication skills.

• Experience working with customers of varying skills, experiences, and diverse backgrounds

• Experience in a fast paced environment and managing a case load of clients.

• Demonstrated proficiency in data entry with a strong attention to detail

• Ability to Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis.