Case Manager

Overview:

Salary $46,000-50,000 year

Scope of Position:

Responsibilities:

Essential Functions:

• Provide consistent and comprehensive case management, coaching and follow-up

• Provide individualized assessment of work, family and personal development needs and opportunities

• Adhere to program policies and procedures

• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals

• Provide referrals to appropriate community service or social service agencies when needed

• Conduct regular contacts/meetings with participants and document all contacts and activities in case notes

• Create activity plans that adhere to program policies and satisfy participation requirements

• Assist in the preparation of project reports as needed (participation, placement, etc.)

• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment

• Ensure that participant documentation is complete, accurate and valid

• Coach participants in work readiness skills and career exploration strategies

• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes

• Collaborate and communicate effectively with partner agencies

• Perform required data entries timely and accurately

• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements

• Other opportunities as available

Qualifications:

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts

• Demonstrated telephone, computer and written communication skills

• Ability to maintain flexibility as needs of contract or contractor require

• Bachelor’s Degree or equivalent experience in human services or a related field preferred

• Customer service experience preferred

• A working knowledge of MS Office