Call Center Representative II - Corporate Woods

Responsibilities

Description of Major Duties:

Acts as a single point of contact for all incoming telephone communications for the Flaum Eye Institute.

Overall job description:

75% Answers inbound phone calls received on a private medical practice's main phone line. Schedule patients for appointments to see comprehensive and sub-specialty doctors and redirect phone calls requiring transfer for additional assistance.

20% Schedule Outside Doctor's Referrals for Flaum Eye Institute generated by our eRecords system.

5% During ACD down-time, assembles new patient information packets for upcoming appointments, and prepares necessary paperwork for mailing to patients prior to their appointment.

MINIMUM QUALIFICATIONS:

High School education and 1-2 years hospital and/or receptionist/switchboard/customer service experience; or an equivalent combination of education and experience. Must be able to type a minimum of 38 words per minute.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 18.71 - $ 25.27 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Apply for Job

• Careers

• Sign In

• New User

Location: Medical Faculty Group
Full/Part Time: Full-Time
Opening:
Schedule: