Brightkey, Inc • Annapolis Junction, MD 20701
Job #2756746333
Job Description:
As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their clients. You will handle inbound and outbound calls, as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.
Key Information:
On-Site, First shift, Monday through Friday - 40 hours per week
Location: Annapolis Junction, MD
Medical, Dental, Vision, Pet and other Insurance options
Participation in a company 401k program
Paid Time off and 10 paid holidays
Pay rangeis $19.00-$23.00 per hour
Key Responsibilities of the Call Center Representative:
Answer incoming calls and respond to emails in a timely and professional manner.
Assist customers by providing information, resolving issues, and answering inquiries related to non-profit services.
Maintain a high level of product and service knowledge to effectively support customers.
Document all customer interactions and update records accurately in the database.
Collaborate with team members to ensure a seamless customer experience.
Identify and escalate priority issues to the appropriate team members or departments.
Follow up with customers to ensure their concerns are resolved to their satisfaction.
Participate in training and development programs to enhance skills and knowledge.
Contribute to a positive team environment and support colleagues as needed.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred.
Experience in a call center representative or customer service role is ideal.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and emails with professionalism and efficiency.
Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
Compassionate and empathetic, with a genuine desire to help others.
Ability to work independently and as part of a team.
Flexible and adaptable to changing priorities and tasks.
CSR-091724
Call Center Representative
Customer Service
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