Call Center Manager

Responsibilities

Previous Mentorship/Management experience in a call center sales environment.

Meet and exceed goals by generating sales from inbound calls and follow-up with potential customers to sell Connect America products and services

Deliver best-in-class service experience in a professional courteous manner to our customers

Become a Top Sales Performer while having a genuine interest in helping people

Sell to prospective customers while providing security and safety solutions for them and their loved ones while working with the client to find the best solutions for their individual needs

Supervise all activities of the Inside/Outside Sales Team in their daily sales activity

Ability to reinforce the sales process, techniques and delivery of value propositions; closing techniques and overcoming objections

Conducting Live call monitoring, role play and huddles

Company Description:

As one of the largest independent providers of Personal Emergency Response Systems (PERS) in North America, Connect America has earned the trust of hundreds of thousands of customers, caregivers, and healthcare professionals in need of medical and mobile alert monitoring services.

With corporate headquarters just outside Philadelphia, Pennsylvania, Connect America is a privately held company focused on delivering an exceptional connected care experience for individuals who are living with medical ailments, physical challenges, declining health conditions, and other concerns.

Connect America for Consumers

Connect America’s consumer division offers products and services for every lifestyle. Product brand names include: Medical Alert, Alert 911, Alert365, AlertMax365 for Men, and Caregiver365.

All Connect America medical safety devices are sold nationwide, and protect customers 24 hours a day, 7 days a week. Connect America’s mobile alert systems feature GPS technology, and offer the option to be worn as a bracelet or a pendant, that allow users to contact a nationwide call center at the push of a button in the event of an emergency.

Connect America for the Healthcare Industry

The healthcare division of Connect America is the largest independent provider of Personal Emergency Response Systems in the United States. The company partners with home healthcare agencies, Medicaid agencies, hospitals, drugstore chains and o