Business Travel Sales Manager

Why us?

UNC Charlotte Marriott is excited to anounce the addition of a Sales Manager Role! If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey.

We are conveniently located on the campus on UNC Charlotte in the heart of University City, just a quick ride from Uptown on the Blue Light Rail Line and we are passionate about being the top employer in the city. Come check us out :)

#workwhereYOUBELONG.

We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service! and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

As a member of the team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

The vision for Sage Hospitality is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" Join us today!

Make your mark at the quintessential spot in the University City, a true landmark location.

A Rewarding Experience

• Bonused position.

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, and holidays

• Eligible to participate in the Company's 401(k) program with employer matching.

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more

Job Overview

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.

Responsibilities

POSITION FOCUS

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Manager manages accounts with travel throughout the year and negotiates rates for those accounts which travel on a consistent basis. Manager does not book group business. Groups (10 or more rooms per night) will be turned over to the group sales team.

ESSENTIAL RESPONSIBILITIES

Direct Sales

• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.

• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.

• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

New Account Development

• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.

• Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.

• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.

• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

Yield Management

• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Account Service and Management

• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.

• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.

• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

Product Knowledge

• Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management

• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.

• Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.

• Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.

• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.

• Displays a neat, clean, and business-like appearance at all times.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

­None

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

Qualifications

Education/Formal Training

Minimum of high school diploma or equivalent.

Experience

Six months minimum in sales, customer service related position or hotel experience preferred.

Knowledge/Skills

• Requires knowledge of general sales techniques.

• Requires yield management experience.

• Requires highly developed customer service skills.

• Requires ability to hear, speak, read and write English fluently.

• Requires 12th grade level mathematics, spelling and reading skills.

• Requires effective business writing skills.

• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.

• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.

• Understand and follow verbal/written instructions.

• Work on more than one task at a time.

• Develop strong internal and customer relationships.

• Set and manage priorities and plan activities in advance.

• Solve problems and make sound business decisions.

• Respond to coaching, feedback and training. Strong and effective sales skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/kneeling - repeated bending and kneeling required while filing

• Mobility - must be able to reach all areas of hotel to assist clients.

• Occasional standing.

• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

ID: 2024-23503

Position Type: Regular Full-Time

Property : UNC Charlotte Marriott

Outlet: Hotel

Category: Sales & Marketing

Address : 9041 Robert D. Snyder Rd

City : Charlotte

State : North Carolina

EOE Protected Veterans/Disability