Business Program Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. The Business Operations & Priority Programs (BOPP) Team serves as the operational hub for CSS Apps & Infrastructure focusing on integrated strategic planning. We are organized to focus on Business Management, Change Management, and Portfolio Program Management.

About this role: We are looking for a Sr. Business Program Manager to join the Apps & Infra Business Ops & Priority Programs team to support business program management including reporting, governance and planning support for Biz Ops, and the CSS Strategic priority programs such as complexity-based routing, offerings governance, organizational blue print, crisis and incident management, and the Microsoft priority #1: SFI.

This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Responsible for governance and reporting involved with landing key CSS Strategic Initiatives related to organizational health, capacity planning, offerings, crisis management, and security.

• Support community activation efforts.

• Ensure seamless and effective monthly executive reporting of business performance and strategic initiative progress on efficiency targets, acting as point person for executive business review decks, talk tracks, and briefing documents, including accountability for coordinating across leaders and teams to lead the ROB and content curation and creation.

• Work in partnership with Business Managers across our LOB's.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement

o OR equivalent experience.

Preferred Qualifications:

• 8+ years management (e.g., people, project, process, vendor, change) experience.

• Proven track record of successful delivery of large business-related program initiatives

• Demonstrated executive level relationship and communication management skills

• Experience working with geographically distributed teams

Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year.

Find additional pay information here

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Microsoft will accept applications for the role until December 28, 2024.

#CES #CSS #AppsInfra

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (~~~) .