Business Program Analyst III

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Business Banking Service Design and Documentation team is responsible for supporting Business Banking Operations teams.

We are committed to meeting the high expectations and complex needs of our customers, our partners within the Bank, and support our employees in the quest to build Better Business Bankers.

The Business Banking Service Design and Documentation team is responsible for developing and maintaining Operations processes for both Deposit and Credit products. The team provides subject matter expertise on both enterprise wide as well as internal projects. Through the management of our policies and processes, we support our Business Banking Operations teams and partners and help them "Deliver the Bank" to our customers in support of the Quest.

We are looking for an energetic, self-motivated individual who will represent the business as a subject matter expert on policies and processes affecting the Commercial and SBB segments. Reporting to the Senior Manager, Business Programs, the individual will have the opportunity to interact with a wide variety of areas across the organization, including Business Banking Operations teams, the Business Banking Journeys, as well as other partners such as GAML, Compliance, Legal, CPB Banking Operations, Technology and Risk

The role will provide the opportunity to gain an in-depth knowledge of Business Banking products, processes, and services and where necessary, participate in identifying, designing and testing solutions.

-Provide support to Business Banking Operations on procedures, policies, and intranet updates and ongoing process improvement initiatives.

-Lead/participate in initiatives/projects, either standalone or in partnership with Business Banking Journeys, designed to achieve business objectives following TD's delivery methodologies and process improvement standards.

-Support our customer facing channels for related Business Banking Product & Operations processes.

-Leverage a strong knowledge of our legal, compliance and operational risk requirements, and ensuring processes mitigate risks, and align with Business Banking objectives and TDBG standards

-Create and maintain documented operating procedures that are customer centric, colleague-friendly and market competitive.

-Establish effective relationships by understanding partner needs, desired level of engagement, and remaining responsive and accessible to business partners we support/work with

-Identify and recommend opportunities to improve Business Banking Product & Operations processes to simplify our approach and assist customer facing employees with product sales and service.

-Analyze information and data to understand the impact on the business and make recommendations based on findings.

-Work within approval matrix environment and use impact and influence to help accomplish tasks.

-Remain current with key business initiatives and ongoing issues/trends and develop an understanding of critical business success factors.

-Business Banking and TD Scaled Agile (TDSA) experience are an asset.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (~~~)

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.