Business Analyst Senior- Learning Experience Technology

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior within PNC's Talent Strategy & Enablement | Learning Experience Technology Team, you can sit in Birmingham, AL; Downers Grove, IL; Kalamazoo, MI; Little Falls, NJ; Cherry Hill, NJ; Brecksville, OH; Cleveland, OH; Miamisburg, OH; Dallas, TX; Pittsburgh, PA.

Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

Primary responsibilities include

• Consulting on technology solutions that support learning and talent development

• Acting as a liaison between HRIS and internal partners for business-as-usual processes, application maintenance requests and enhancements.

• Working directly with internal partners to understand line of business and end user needs to solve problems and create innovative solutions.

• Support testing of releases, bugs, and enhancements of Learning Management System (LMS) and Learning Experience Platform (LXP).

• Troubleshooting issues associated with the LMS and LXP.

The Learning Talent and Development Business Analyst Senior should have skills with, but not limited to;

·Adept at researching, formulating ideas, developing, and presenting actionable insights.

·An excellent communicator - possessing verbal, written, interpersonal and analytical skills. Ability to interact well with a diverse community.

·Self-motivated, able to work on own, as part of a team, and willing to lead.

·Capable at maintaining focus under pressure, possessing a high tolerance for ambiguity.

·Curious and relentless when it comes to finding an answer and meeting the needs of partners.

·Skilled at breaking down complex issues into manageable steps and identify potential solutions logically and systematically.

·Comfortable with challenging existing ideas and asking questions to fully understand a situation.

The ideal candidate will have knowledge with, but not limited to:

·Microsoft Tools, such as SharePoint, Excel, and OneNote to efficiently analyze data, identify process gap areas and communicate recommendations.

·Knowledge of industry best practices and trends in HR technology.

·Instructional design, e-learning technologies, and learning management systems.

·Adult learning, quantitative analysis, and technology with experience supporting enterprise training applications.

·Project Management, possessing the ability to plan, organize, and monitor projects.

Though not required - the following would be a plus:

·Experience with specific HR technology platforms with Talent and Learning expertise (e.g., Workday).

·Experience with data analytics and business intelligence tools.

Job Description

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.

• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.

• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.

• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Project Management

Competencies

Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $45,000.00 - $111,800.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/08/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit ~~~ > New to PNC.

_*For more information, please click on the following links:_

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Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at ~~~ . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ~~~ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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