Bilingual Sales and Service Coordinator (Whirlpool)

DESCRIPTION

A little bit about us...

Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.

In this role you will be dedicated to supporting, Whirlpool Corporation, the world's leading kitchen and laundry appliance company. Whirlpool's brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.

What are we looking for?

Our business is growing and we're looking for a Bilingual Sales & Service Coordinator! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.

We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team!

Essential Duties:

• Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners-

• Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries--

• Process field stock maintenance and part orders-

• Helping consumers update their profiles in eCRM and register their products-

• Educating consumers about their manufacturer's warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale.--

• Support the day-to-day activity of an online product knowledge platform-

• Maintain a high level of professional communication with internal and external stakeholders-

• Resolve problems and action to be taken and then communicate them quickly and clearly-

• Enhancing current SOPs and creating new processes, as required-

• Support ongoing projects as required

RESPONSABILITÉS

In this role you will:

• Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.

• Manage and respond to email inquiries from consumers and trade partners within established timelines.

• Confirming/changing orders/deliveries

• De-escalate and work with the appropriate team to resolve order & delivery challenges.

• Proactively manage orders to ensure order quality and order fulfillment.

• Communicate processes and policies to internal & external parties as appropriate.

• Adhere to established guidelines and follow Standard Operating Procedures (SOP)

• Provide order and business process support to Sales and Supply Chain functions.

• Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.

• Identify process improvement opportunities.

LES QUALIFICATIONS

Experience to be successful in the role:

• Proficient in English and French (written and verbal)

• 1-2 years' experience in a customer service role

• Experienced in appliances and consumer electronics, considered a bonus

• Post-Secondary Education, preferred

• Superb communication skills, both written and verbal

• This role is hybrid - successful candidates are required to work from Whirlpool Canada's Corporate Office located in Mississauga, ON (in office Monday - Thursday / working from home on Friday)

• Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.

• Must be comfortable completing a criminal background check

What can we offer in return?

We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.

Great benefits you'd expect from a business the size of Acosta including a comprehensive total rewards benefits package:

• Paid training

• Health and Dental benefits

• Company matched retirement savings plan

• Opportunities to grow within the company

• Plus, surprise perks you'll love!

We are considering applicants as they apply, please don't delay in submitting your application.

About Us: Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. Acosta et ses filiales, de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l'avenir. Acosta et ses filiales sont des employeurs offrant l'égalité des chances. Nous nous engageons à fournir des aménagements pour les personnes handicapées. Si vous avez besoin d'un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l'entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d'Acosta et les Conditions d'utilisation.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Catégorie d'emploi: Sales Support

Type de position: Full time

Unité commerciale: Sales

Échelle salariale: $47,000.00 - $60,000.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 2710

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