Bilingual Leasing Consultant

Overview:

Gates Hudson, a full-service property management company is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

Responsibilities:

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.

• Proactively manage leads, document tours and complete all leasing paperwork.

• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.

• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.

• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.

• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.

• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.

• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.

• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.

• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.

• Conduct periodic inspections with residents upon move-in/move-out.

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

• Consistently implement policies of the community.

• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.

• Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

Qualifications:

• Must be fluent in both English and Spanish, written and verbal communication

• High school degree or equivalent certification required.

• At least two years of leasing experience preferred.

• Previous customer service experience, leasing and/or sales experience preferred.

• Must have excellent written and verbal communications skills.

• Ability to quickly develop rapport with prospective residents.

• Must be a motivated self-starter with the ability to work well in a team setting and set goals.