Bilingual Customer Service Representative

Our well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representative to join their company on a permanent basis and work in their Policyholder Services where you will provide quality service to policyholders, Regional Offices, other departments within Head Office, as well as working with their US counterparts.

RESPONSIBIITIES:

• Analyze and Respond to PH for Life, Accident and Health products, make online single day record adjustments (name, address, beneficiary).

• Process necessary documentation received to maintain accurate files and ensure that policy holders receive necessary documentation in return for their files.

• Keep abreast of industry standards and regulations

• Ensuring a high standard of customer experience is delivered

• Responsible for the Financial Needs Analysis for customer files including, but not limited to training on procedures, inspecting sales and developing and implementing quality control plans.

REQUIREMENTS:

• Bachelor's Degree or equivalent work experience

• Experience in insurance industry preferred

• Bilingual - in English and French (written and verbal) mandatory

• Working knowledge of Microsoft Office Products Excel Word Advanced use of Outlook, Macros.

• Working knowledge of general office practices.

• Excellent verbal and written communication and interpersonal skills, written and oral, in English and French

• Personal initiative and accountability

• Sound judgment and ability to problem solve

• Ability to adapt and multi-task in an extremely fast paced environment

• Ability to prioritize and manage escalations

• Familiarity with the following would be an asset: CICS PROD, LSP, Dynamics CM8 and L70.

PERKS:

• Work Monday to Friday, 40 hours per week in PHS

• Training provided in-office 5 days/week

• Hybrid model 3 days in the Markham Office and 2 days remote

• Salary ranges from $55k, plus benefits from day one.

• Join a dynamic team and company who offers opportunity for further learning and growth.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (~~~) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.