Bilingual Care Navigator - Las Vegas, NV

Adecco Medical is seeking a dedicated Bilingual Care Navigator to join our clients team in Las Vegas, Nevada 89108!

Pay : $18.00- 20.00/hr (Bilingual is eligible for a $1.50/hr differential)

Job Summary :

The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.

Duties/Responsibilities:

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process

• Update member information in the electronic medical records system

• Schedule appointments and coordinate referrals for a multi-disciplinary care team

• Assist members with filling out paperwork through electronic kiosks, as needed

• Request medical records and upload documentation to electronic medical records system

• Field questions from prospective and established members, as well as their adult children

• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual

• Assist with center events, as needed

Required Skills/Abilities :

• Fluency in Spanish, or other languages spoken by our people in the communities we serve

• Excellent customer service skills, with a positive and welcoming demeanor

• Passion for providing a quality experience for our senior members

• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public

• Working knowledge of medical terminology, insurance, and/or electronic medical record systems

• High level of organization and attention to detail

• Strong written and verbal communication skills

• Proficient PC skills, including Microsoft Office Suite

• Ability to maintain professionalism and flexibility in a changing work environment

• Education and Experience:

• Associates degree preferred, or equivalent experience

• Minimum of one year of work experience in a clinical setting, or similar

• Experience working with EMR systems a plus

Pay Details: $18.00 to $20.00 per hour

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.