Bi-lingual Customer Service Representative

Description

Responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller. Not an incredible high volume amount of calls, but need to be able to provide exceptional service over the phone.

Responsibilities

• Answering incoming calls and inquiries from customers to resolve questions and concerns

• Gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts

• Meeting individual customer service call volume and quality expectations

• Answer general support inquiries pertaining to missing statements, unknown fees, and other general questions

• Transfer customers to appropriate departments if needed in order to solve their inquiry

• Responding to client inquiries through phone, e-mail and our ticketing system

Additional Skills & Qualifications:

MUST SPEAK SPANISH!

• Prior experience/knowledge within the banking, financial and/or payment processing industry

• Minimum of 2 years of call center experience is preferred

• Excellent written and verbal communication abilities and interpersonal skills

• Exemplary customer service skills

• Ability to handle demanding customers with patience and professionalism

• Able to thrive in a fast-paced environment

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.