AWS & Python Developer

Overview:

Full Potential Solutions (FPS) is a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. Our offices are spread across US, India and Philippines. 

Some exciting initiatives we are working on are:

• Design, develop and deploy amazing omni-channel customer experiences on top of Amazon Connect, including developing proprietary tools and services to extend the Connect platform 

• Developing a comprehensive Data, Analytics and Reporting platform to integrate, measure and analyze millions of daily customer interactions/metrics across all our clients 

• Designing and development amazing user experiences across data visualization and analytics in the customer engagement / contact center industry 

• Developing standardized AI/ML models to optimize customer engagement and agent performance using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)

• Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration)

• Deploying cutting-edge, tech-enablement services using the AWS ecosystem, including microservices and serverless architecture, CI/CD pipelines, event notification services, search services, multi-tenant architecture and lots more. 

Our team

Our mission

We are looking for a dedicated and mission-oriented AWS and Python Developer on our AI Innovation team who will develop new features and support our clients deploy amazing omni-channel customer experiences in their virtual contact center environments. You possess a unique skill of knowing AWS services, Python and being able to deploy bug free code to Lambda or other AWS services. You will work closely with the product managers, and the rest of development teams including Conversational AI and BI/analytics that integrate with Amazon Connect and other telephony systems. Creative problem-solving skills, strong technical background, proactive collaboration with customers

and teammates, and ability to iterate quickly and deliver value in our fast-paced, agile environment are keys for success in this role. Most importantly, you must exhibit our core values: integrity, excellence, accountability and grace.

Responsibilities:

• Build, release, and manage python scripts in AWS.

• Build python scripts using AWS CDK to deploy and manage different services in AWS with

• Analyze requirements and technical specifications and implement assigned development tasks.

• Create learning documents, best practices on AWS cloud solutions and working experience with AWS professional services.

• Build on the current framework to improve services, speed of deployment and overall solution.

• Create re-usable, effective and scalable code

• Identify bottlenecks and bugs in the system and develop solutions

• Help streamline and improve operational processes to increase efficiency and productivity

• Find yourself incessantly saying: signal and the noise, causation vs. correlation, optimization

• Have a lot of fun…it's unavoidable

• Work directly with and learn from the business, product, analytics and engineering leaders across the organization

• Exhibit our core values: integrity, excellence, accountability and grace

Qualifications:

• Experience working with AWS serverless architecture model.

• Hands-on experience in developing services using AWS ECS, step functions and other services

• 3+ years of experience in Python is must

• Experience working with Cloud formation and SAM for deploying serverless solutions.

• Ability to debug and optimize code and automate routine tasks.

• Experience with agile methodologies.

• Experience with Source control (Git).

• Some pipeline experience, hands on.

• Great communication skills to coordinate across business stakeholders and technical teams.

• Experience with and excitement for working on fast-paced, agile teams with startup DNA.

• Self-motivated, curious, and quick/continuous learner with a passion for innovation in data analytics/science.