AVP, SharePoint Workflow Automation

Job Description

Role Summary/Purpose:

Microsoft document management and process automation technology is used across all functions in Synchrony to manage and automate thousands of business processes to drive client collaboration and increase team productivity and efficiency. The AVP, Workflow Automation Lead will be responsible for driving workflow process automation, including adoption and support with the Microsoft Power Platform and related Microsoft 365 technologies. They will collaborate across all functions to help users resolve complex problems through automation, while reducing risk and maintaining high security standards. This person will help strategize the cloud collaboration technology roadmap, drive tool adoption, and own escalations and change management activities related to SharePoint and Power Platform.

Our Way of Working

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Expert knowledge in Microsoft 365 services including Power Automate, Power Apps, SharePoint, OneDrive, Azure Dataverse, Outlook, Microsoft Teams, and Microsoft 365 Administration.

• Expert knowledge of PowerShell, API's, and 3rd party integrations.

• Select the most appropriate technology for a problem while minimizing risk and security concerns, driving and overseeing development through build and operations.

• Lead operations for large mission critical platforms including SharePoint, OneDrive, Nintex, and Power Platform.

• Lead the technical delivery of custom development, integration, and data migration for cloud.

• Provide hands-on, expert-level technical assistance to citizen developers through coaching and mentorship.

• Work on the overall solution engaging with other architecture colleagues on UI, API and service level with logic workflow, integration strategy and technical blueprint.

• Own development of highly customized intranet and custom solutions in partnership with stakeholders.

• Configure and manage on-prem and cloud environments to ensure high availability and resilience.

• Lead team and end user adoption campaigns for existing and future technology expansion including Power Platform and Azure.

• Create processes and procedures using automation technologies that adhere to security, governance, and risk policies.

• Perform a complex range of technical work activities to business and functional requirements.

• Contribute to the design and implementation of solutions to meet business requirements.

• Adhere to Agile methodologies in the ongoing support, build, and release of custom solutions.

• Ensures that operational documentation is updated regularly to support growing environment

• Develop best practice procedures and guidelines to ensure consistent compliance to client and company procedures.

• Provide specialist guidance and advice to less experienced colleagues and end users to ensure a consistent approach.

• Incorporate automation wherever possible to eliminate unnecessary tasks and help drive self-service automation throughout the business

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's or master's degree in computer science or a related field

• 6+ years' experience in managing, maintaining, and troubleshooting large enterprise environments.

• 6+ years' experience in migration of heavy workloads to cloud

• Good knowledge on ITIL frameworks

• Excellent knowledge and troubleshooting skills in Microsoft Windows Server Administration.

• Expert knowledge in SharePoint 2016, SharePoint Online, OneDrive, Nintex Workflows and Forms.

• Expert in the Microsoft Power Platform to build and support automation and custom solutions.

• Designs, plans, and implements procedures for optimization, security, etc. for an enterprise environment.

• Support subset applications to support Active Directory as a whole, i. e., Microsoft 365 services, Azure Active Directory Connect (AADConnect) and Active Directory Federation Services (ADFS) and support.

• Proficient with server user management, file permissions, Active Directory, group polices, security.

• Must have experience in performing RCA, reporting after resolutions.

• Excellent knowledge of the software development life cycle

• Troubleshooting, debugging, maintaining and improving existing software

• Must have excellent debugging and problem analysis skills.

• Analytical abilities, strong technical and communication skills.

• Willing to work outside business hours for as needed support.

Desired Characteristics:

• BS/BA in Computer Science, Business, Management, or other technical degree. 

• Experience working in a regulated environment 

• Strong knowledge of conference room technology (e.g., control systems, video systems, audioconference phones, microphones, displays, speakers, etc.) 

• Experience with network and multiple OS (Operating System) platforms (e.g., Windows, MacOS, Chrome OS, etc.) 

• A disciplined planner, strong driver and highly collaborative leader who has proven experience working cross-functionally in highly matrixed organizations to deliver outcomes and to drive change 

• Results oriented with strong program management skills and a solid understanding of video collaboration technologies and platforms 

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, and management 

• Creativity, enthusiasm, and energy with a strong customer "can do" attitude and result oriented 

• Experience working on large multi-tiered projects and programs 

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives 

• Acts as an owner with a sense of urgency, accountability, and ownership  

• Strong leadership, analytic and problem-solving skills, and ability to manage multiple projects and priorities 

• Experience influencing and directing people of all roles and levels outside of their reporting structure 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (~~~) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at ~~~. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology