Automotive Service Advisor

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

Responsibilities:

1. Customer Interaction:

   - Greet customers and provide a warm, friendly, and professional atmosphere.

   - Act as the main point of contact for customers, understanding their concerns and requirements.

   - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

1. Service Coordination:

   - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.

   - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.

   - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

1. Cost Estimation and Approval:

   - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.

   - Explain cost estimates to customers, providing clear and understandable explanations.

   - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

1. Repair Order Management:

   - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.

   - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.

   - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

1. Customer Satisfaction:

   - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.

   - Handle customer complaints professionally and escalate as necessary to resolve them effectively.

   - Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

• High school diploma or equivalent (additional automotive education or certification is a plus).

• Proven experience as a Service Advisor in the automotive industry or a related field.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.

• Strong organizational and time management abilities to handle multiple tasks efficiently.

• Sound technical knowledge of automotive systems and repairs.

• Proficient computer skills and familiarity with automotive software and systems.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.