Associate Manager, NAPS Technical Account Management

About The Job

The Red Hat Technical Account Management (TAM) team is adding an Associate Manager to our North America Public Sector Services organization. Our team provides enhanced support to government and public sector accounts, including Department of Defense, state and local agencies, higher education institutions, and others. In this role, you will manage a team of skilled Technical Account Managers and partner closely with your peers to guide initiatives and continually develop your team member's professional skills and technical expertise. As an Associate Manager, you'll need to demonstrate leadership and build on your own experience to inspire, motivate, and develop your team members.

The preferred work location is the Northern Virginia area; though applicants in the Mid-Atlantic and Northeastern United States will also be considered to work remotely. U.S. citizenship is required to fulfill government contracts.

What You Will Do

• Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure goals and expectations are met

• Proactively identify, recruit, assess, onboard, train, and develop a team of skilled technical and customer success professionals

• Ensure that critical escalations are handled in a timely and customer-centric manner

• Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions

• Provide guidance to associates within the established company policies; recommend changes to policies and procedures

• Support sales cycles across our portfolio of offerings, work with the sales teams on understanding the subscription consumption, and work throughout the year to maximize the value our customers are getting from their subscriptions

• Promote and guide continuous professional and personal development of team members

• Maintain knowledge of current technologies and business needs

• Build and maintain relationships with our customers

What You Will Bring

• US Citizenship is required to fulfill government contracts

• Experience in engineering, computer science, open source software, or related technical field

• Experience leading and mentoring others, including people management or team lead experience

• Ability to identify potential, develop people, and motivate and build a team

• Excellent problem-solving, communication, and time management skills

• Ability to collaborate effectively with associates from diverse cultural backgrounds

• Passion for learning and sharing your knowledge and experience

• Ability to travel as required to support our business and our team

• Familiarity with Red Hat's portfolio of offerings and subscription business model is a plus

• Knowledge of open source software solutions and open source as a business model is preferred

• Experience in sales or in a role supporting sales is preferred as is experience working within the US public sector

• Bachelor's degree in a related field or equivalent experience required

#LI-REMOTE #LI-AL2

The salary range for this position is $101,300.00 - $162,050.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat (~~~/) is the world's leading provider of enterprise open source (~~~) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

? Comprehensive medical, dental, and vision coverage

? Flexible Spending Account - healthcare and dependent care

? Health Savings Account - high deductible medical plan

? Retirement 401(k) with employer match

? Paid time off and holidays

? Paid parental leave plans for all new parents

? Leave benefits including disability, paid family medical leave, and paid military leave

? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Diversity, Equity & Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email ~~~ . General inquiries, such as those regarding the status of a job application, will not receive a reply.