Associate Manager, Grievance

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Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health has an exciting new opportunity within the Grievances team in Scottsdale, AZ. As the Grievance Associate Manager, you will oversee a team of Grievance Analysts who perform research, case management, and resolution for Medicare D (Med D) Grievances. In this Grievance Associate Manager role, you will handle coaching, mentoring, monitoring, and reporting on team performance. You will also report on and monitor potential issues related to process and procedures.

As a Grievance Associate Manager, you will:

• Lead the team to meet or exceed performance standards and quality expectations

• Participate in CMS-facing or client-facing meetings and presentations

• Perform case management, research and resolution

Communicate cross functionally and escalate internal partner research responses as needed

• Set goals for team (as necessary) and track progress

• Provide team with critical feedback and coaching; coordinate re-training where developmental challenges have been identified

• Support departmental goals of maintaining process controls, adhering to CMS guidance, and upholding excellent outcomes of internal and external audits

• Assist in the creation of standard operating procedures in accordance with regulatory requirements

To be successful in this role you will need to be proficient in navigating Microsoft Word and Excel, detail-oriented along with having strong leadership skills. A successful Associate Manager is receptive to constructive feedback and flexible in adapting to change while effective in planning, prioritizing, and organizing their time and workload to achieve department goals and deadlines.

Required Qualifications

• 2 years of related experience leading/supervising

• 1 year of experience with computer programs, specifically Microsoft Excel, Word, Outlook, Access

Preferred Qualifications

• Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry

• Previous Med D grievance experience

• Bachelor's Degree

Education

High School Diploma or equivalent GED

Pay Range

The typical pay range for this role is

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 10/25/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.