Associate Business Development Manager (Grand Rapids, MI Market

Job

Title:

Department:

Reports

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Exemption Status: Exempt (Salaried)

About Great Lakes Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Great Lakes Ace Hardware chain, is one of the largest hardware retailers in the Midwest. Headquartered in Farmington Hills, Michigan, Great Lakes Ace Hardware has been in operation since 1946 and operates 79 neighborhood stores located throughout the Midwest. Great people make Great Lakes stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values.

General Job Summary

The Associate Business Development Manager of Great Lakes Commercial, will be assigned as the single point of contact within a specific market/store to handle established high-volume priority customers.

Essential Duties and Responsibilities

Sales Growth

• Deliver, sell and take orders for product as needed from assigned existing customers.

• Maintain daily contact with multiple customer account contacts via email, phone, fax and in person.

• Hand-off qualified leads to the market-based BDM.

• Grow commercial sales to and among local market and in-store business customers.

• Opportunities will be identified in cooperation with the B2B Manager, District Manager, Store General Managers, store personnel and market activities.

• Major focus on growing sales with existing established commercial / business accounts through relationship-based sales techniques and tactics. Utilize reporting and in-store shopping habits / frequency to maximize sales growth opportunities among this customer group.

• Within pre-determined guidelines the Associate BDM will have the flexibility to establish special pricing, special orders and custom solutions as needed.

• Where possible and in cooperation with local in-store teams and BDMs support, transition high volume accounts to a centralized fulfillment center.

• Liaise with store General Managers to support all major account & B2B customer needs.

• Recommend product assortment additions to stores which support the cash & carry needs of major accounts which shop in stores.

• Perform other related duties and special projects as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• Go Above & Beyond

  – Make tomorrow better than today, Be open to possibilities and do it better than anyone else.

• Love Your Neighbor

  – Customers are your neighbors, get to know them. Discover a connection by using a name, project, location or friends. Get involved beyond the four walls.

• Love my GLA

  – Take pride in helpful service, build loyalty through excellence and create a fun environment.

• Make it Better

  – Recognize when things aren’t working, be open to hearing things aren’t working and roll up your sleeves and contribute to a solution.

Minimum Skills, Requirements and Qualifications

• Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities.

• Experience in building materials sales and residential or multi-unit related construction projects.

• Ability to foster teamwork and collaboration. Can motivate others both internal and external to perform enthusiastically.

• Ability to access the local competitive environment and develop appropriate B2B strategies.

• Must have excellent leadership capabilities, communication written and verbal, and attention to detail and follow up.

• Excellent PC skills including skilled knowledge of Excel, Word, PowerPoint & Outlook.

• Ability to work independently with little or no supervision.

• Ability to work flexible hours.

• Ability to work remotely with various corporate departments.

• Travel as required.

• Standing, walking, lifting (up to 50lbs) and climbing

PM22

Compensation Details:

$42000 - $48000 annually

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Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

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